Digital transformation is a holistic process, one that emphasizes the human element as much as it pushes the necessity of technology.
Generally, it denotes the harvesting and implementation of data to transform business insight and change the way a firm operates.
This has ramifications on all levels; clients have easier access to more options with a greater level of transparency between the firm and the client.
Businesses can see patterns and anticipate trends with much greater accuracy, based on demands, expectations, and levels of risk, and productivity increases with the elimination of superfluous work and an improved delegation chain.
It is important to keep the human aspect in the frame. A future with AI is inevitable, but it will always depend on the willingness and ability of the people behind the scenes.
It is a tool to tinker with specific issues, not a strategy in of itself.
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